Returns Policy


We have made every effort to convey the products as accurately as possible. Products have been described with sizes and lengths where appropriate and accurate colour options. As every item is hand made to order there will be slight variations from item to item. Colours and images may vary slightly according to the device/monitor that they are viewed on. 

TSXX pieces are custom made to order therefore all sales are final. Refunds are not eligible. Please email info@tsxx.jp for all return and exchange inquiries. TSXX LIMITED reserves the right to deny unreasonable repairs, returns, and exchanges. We are not responsible for any jewellery not purchased directly from TSXX.

We cannot accept responsibility for items damaged in transit to us and for this reason we would recommend that items are sent by EMS Delivery, which includes an insurance provision. Proof of posting will not be accepted as proof of delivery.

Items which have been damaged through misuse will not be refunded.

Sale items - Uunfortunately sale items cannot be refunded.

Late or Missing Refunds - If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@tsxx.jp.